During a snow event crews usually make one pass to open up each road, the truck then comes back to widen the roads, and then the shoulders. Often in a succession of snow events crews are trying to keep just one pass available from accumulating snow throughout the city. During such an event, a snowplow may go by continuing to push snow towards the curb and unintentionally filling in the end of a freshly cleared driveway. While this can cause frustration and additional work for our residents please understand that our crews are working tirelessly trying to maintain an acceptable service level throughout the community for the safety of the traveling public.

The community will not repair or replace mailboxes damaged by force of moving snow. If a community vehicle or equipment hits a mailbox the community will take action to fix the mailbox at its earliest convenience. However the community will not replace mailboxes damaged by any other means, including from the weight of snow plowed from the roadway.
As winter weather approaches each year it is recommended to verify that your mailbox is structurally sound by shaking it.

Salt is not generally effective at temperatures below 20 degrees. The community’s policy for salt application when temperatures are favorable is:

Priority 1 & 2 streets receive salt in an application in both directions, the salt spreads to the curb line due to the crown of the road. Special attention is paid to signalized intersections and residential streets with significant hills.
Priority 3 streets may, depending on needs, receive salt in one pass down the center of the street. All intersections in residential areas receive salting as warranted by temperature.
Priority 4 alleys only receive salting as necessary for ice buildup if necessary for final cleaning.

All of community roads are broken down by priority for snow removal.

• Priority 1: Major trunk lines/thoroughfares and multi-lane arterials:
• Priority 2: Collector streets and special access routes: includes those streets around schools, hospitals and higher volume major streets.
• Priority 3: Residential/Parking streets, commercial area side streets and cul-de-sacs
• Priority 4:
  alleys, municipal parking areas and downtown on-street parking

A person shall not remove, or cause to be removed, snow, ice or slush onto or across any street in a manner which obstructs the safety of the driver of a motor vehicle, other than off-road vehicles. A person shall not deposit, or cause to be deposited, snow, ice or slush on the traveled portion of any street. This includes private snow removal contractors.

Each community’s snow removal plan differs on this issue. For the most part snow will not start to be pushed until there’s accumulation of at least 3 inches on the ground.

Note: if your property is located in a master association snow removal responsibility falls on the sub association which governs your property.

Owners/Tenants, The community does not remove snow from sidewalks, but instead, concentrates on the roadways.
Note: If you are a commercial tenant the maintenance team at your property will handle the removal of snow from all sidewalks.

The vendor contracted for your community will do their best to remove as much snow from the community as possible however there may be a time that the snow piles do block visitor parking spaces. Unfortunately, this is something that we try to avoid however it will happen during large snowstorms.

The sidewalk in front of your home or adjacent to your property would be the responsibility of the property owner. Sidewalks lining common space may be maintained by the association depending upon the agreement your board has with the snow removal vendor.

Making sure your walkway and driveway are clear of snow can help keep everyone on your property safe. You don’t want anyone slipping or falling, and you don’t want cars getting stuck in the snow. Getting snow removed can help with ice formation later on when the snow starts to melt.