Our regular office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. If you need help outside those hours or cannot visit during the day, contact us to discuss arrangements.

Visit the Contact Us page for current office locations, directions, and contact details.

Sign in to your community portal to find information specific to your association and the team serving it.

Meeting notices and schedules are available through your community portal. Check your association’s page for the most current details.

Your association sets its assessment amount and schedule. Sign in to the owner portal to review your balance and the due dates for your community.

Yes. Sign in to the owner portal to make a payment or review the payment options available for your account.

Late fees depend on your association’s governing documents and adopted policies. Amounts collected as late fees belong to the association. Your account and any assessed charges can be reviewed in the owner portal. Contact Blackstone if you believe there is an error.

If your bank sends a payment through its bill-pay service, it may mail a paper check. Allow for mailing and processing time when scheduling that payment.

You can request a payment plan if you cannot pay an assessment on time. The request is reviewed under your association’s process; approval is not automatic.

Once an account has been referred for legal collection, contact the association’s attorney about the balance and available options. If you need help locating the attorney’s contact information, call Blackstone at (240) 349-2117.

Availability and booking rules depend on your community. Visit the Booking Center to see participating locations, requirements, and reservation steps.

Submit your dispute in writing using the instructions in your violation notice. The Inspector’s Desk has more information about the inspection and violation process.

If you are selling your home, request the package for the association that governs your property. Some homes belong to both a neighborhood and a master association, so you may need a package from each. Use the Resale Package Request to begin.

Visit My Blackstone for closing and account resources, or contact our team if you need help locating the correct request.

A transfer fee is a one-time charge associated with updating association ownership records during a sale. The amount, what it covers, and which party pays depend on the association’s documents and the sale terms. Ask for the applicable fees when requesting closing information.

A flag lot is a parcel with a narrow strip of land leading from the street to a wider lot behind other properties. The narrow strip often serves as the driveway. The original diagram below shows its typical shape.