Please note that a leak inside your condo is not considered an emergency. If an emergency maintenance request is placed. It will be assessed with the normal emergency maintenance policy. Please review by clicking here.
If you suspect a leak, follow the steps below to ensure the issue is documented, reviewed, and addressed appropriately.
All leaks must be reported by logging into the Online Owner Portal or the Association’s mobile application and submitting a Maintenance Request. This ensures proper documentation and review.
Submitting a request does not automatically mean the issue is the responsibility of the Condominium Association.
Log in to the online owner portal to report your violation under the maintenance tab. You can also conveniently report by downloading the Blackstone Management mobile application.
This will allow you to upload all of the required information, including photographs of the leak and damage.
In some situations, homeowners may choose to contact the Unility (Water provider) to determine whether a leak may be associated with public utility infrastructure. Utilities generally maintain water and sewer infrastructure up to the service connection. In many cases, the utility may direct homeowners back to the Association if the issue is beyond the service connection.
To avoid confusion and duplicative communication, homeowners should always submit a Maintenance Request to the Association first.
Web: https://www.wsscwater.com/customer-service/report-problem
Phone: (301) 206-4002
Email: emergencycallcenter@wsscwater.com
Web: https://reportaproblem.dcwater.com/Report-A-Problem/Leak-In-Street-Request/
Phone: (202) 354-3600
Email: customer.service@dcwater.com
Web: https://publicworks.baltimorecity.gov/waterbilling_information
Phone: (410) 396-5398
Email: N/A
If your water service is delivered by your local town municipality or your county, you’ll need to reach out to the public works or utility department in your respective location for additional information or to report leaks
After a maintenance request is submitted through the Owner Portal or mobile application, management will review the information and provide
guidance. Direction will be communicated via email, phone, and/or through the Owner Portal.
If a leak is determined to be originating from an adjacent unit (including a unit above, below, or next door), the matter is strictly between the affected owners. The management team does not coordinate repairs, schedule contractors, or facilitate communication between owners regarding these issues. Owners are responsible for directly communicating with one another and coordinating access, repairs, and follow-up as needed.
If a leak appears to originate outside of a unit or from an area that may be maintained by the Association, the Association may authorize
professional leak detection to determine the source. Once the source of the leak is identified, the owner from whose unit or system the leak originates will be responsible for all repairs and related costs, including leak detection services, regardless of where the resulting damage appears.
If an insurance claim may be required, a maintenance request must be on file and reviewed by management and the Board of Directors. The homeowner must provide a certified contractor’s written estimate showing that the cost of repairs exceeds the Association’s insurance deductible of
$10,000 to $50,000 (Based on your association’s insurance policy). Claims will not be reviewed without complete documentation.
NOTICE: This guide is provided as general informational guidance only. Every leak situation is unique and may require different investigative steps depending on the source, location, and extent of the issue. Owners are encouraged to follow the steps above; however, if you have questions or unusual circumstances, you are welcome to reach out to management through the Online Owner Portal or mobile application.
Click below to open the checklist as a PDF you can print and keep for reference.
Opens in a new tab for easy printing.
This guide is provided for informational purposes only. Responsibility for leaks and repairs is determined in accordance with the Association’s governing documents and applicable utility regulations.