Terms and policies, made easier to find.
Find guidance for payments, community matters, privacy, maintenance, and more—all in one place.
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Browse all policies below, or use the search and topic filters to narrow the list. Select a policy to read the full details.
Check Processing
How checks are processed and posted.
Read policyReturned Payment
Terms that apply when a payment is returned.
Read policyRefund Policy
Refund rules for association and rental property payments.
Read policyAuto Debit
Authorization terms for automatic ACH and credit card payments.
Read policyTechnology
Terms of use for Blackstone’s technology and online services.
Read policyPrivacy Policy
How private information is handled.
Read policyPet Policy
General pet guidance for rentals and associations; community bylaws may differ.
Read policyPayment Plans
Review the terms and apply for a payment plan.
Read policyTransparency Policy
Learn how to review the books and records Blackstone keeps.
Read policyParking & Towing
Parking passes and community specific towing information.
Read policyMaintenance Policies
Guidance for emergency maintenance requests.
Read policyEvents & Booking
Policies for booking community centers, spaces, and events.
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