Update My Information

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Update My Information

Owner services

Update your
information.

Keep your community connected to you. Make sure important notices, account information, and updates reach the right place.

Update my information ↓Open owner portal ↗

This form is for property owners only.

Tenants should not complete this form because it updates the property’s owner records. Please contact our team if you need assistance.

Contact our team →

A little preparation

Before you begin.

Have these details handy as you complete the five-step form.

Your community & property
Your association name and the address of the property you own.
Proof of identity
A driver’s license, passport, or other government-issued photo ID matching your name.
Contact & mailing details
Your phone number, personal email, and preferred mailing address.
Rental information, if applicable
Your tenant’s details, a copy of the lease, and the lease end date.

Recently purchased your home?Wait at least 30 days from closing before using this form so your ownership documents have time to reach our team.

Need help with your update?
Contact Blackstone →

Owner information update

Let’s get your details up to date.

Follow the steps below. Updates take 24–48 hours to appear in your account profile.

"*" indicates required fields

Step 1 of 5

20%

Company

This field is for validation purposes and should be left unchanged.

Notice:

Updates provided with this form will take 24 to 48 hours to post on your account profile through the mobile application or website. This information will not be made public and will be only used for informational purposes as deemed by the board of directors for your Community Association or the management team overseeing the management of your community. For more information please reference the privacy policy on the footer of this page.

Community Name*

Please provide the name of your community or association

Are you the owner of the property?*

Yes, I am the Owner

No, I am a Renter

Have you lived in the community more than 30 days?

Yes

STOP!
Welcome to the community! You will want to wait at least 30 days from your closing date to fill out this update form as we want to ensure that we have received all of the necessary closing documents from the title company to transfer ownership of the property. Please reach out to the title company for more details related to their time frame as to when they send the closing documents to the association.

Proof of Identity*

Please upload a driver’s license, passport, or other government issued photo ID. This is to prove that the person filling out the form is who they say they are. The name must match the name filled out on the form.

Max. file size: 2 MB.

STOP!
Only property owners should fill out this form as it will change the ownership records on our files for this property. If you are not the owner of the property please do not move forward!

Name*

First Last

Property Address*

This is the address of the property in the community

Street Address Address Line 2 City State ZIP Code

The above address is the address if the unit in the community*

Yes, the address is in the community

Is this a rental?*

Yes

Tenants Information*

Name

Email Address

Phone Number

Copy of lease*

Please upload a copy of the lease with this tenant

Max. file size: 2 MB.

Date the lease ends*

MM slash DD slash YYYY

Do you want the tenant to potentially have access to online community features such as registering for pool passes, requesting parking permits, reporting violations and maintenance requests Etc.?*

I understand that by giving access to my tenant I take responsibility for their full actions to include inappropriate use of facilities and any damage created by the tenant or their guests.*

I Understand

I understand that my tenant will have these rights and access to amenities and other community features until it is revoked by me personally and that when the tenant moves out I must update the management company to remove their access to these features or properties.*

I Understand

Phone Number*

Please provide a phone number you are able to receive text messages on.

Email Address*

This email will be used by the board of directors and the management team to send periodic updates on your Community Association and account information specific to your property.

Notice!
We highly recommend using a personal e-mail address and not a work e-mail address. This will allow you to receive emails as necessary making sure that they are not blocked by any sort of work servers or connectivity issues.

Communication Preference*

Tell us how you like to communicate, would you rather us email your account statements, billing information, community notices, Etc. or would you prefer to get a mailed paper copy?

Mail (USPS)

Mailing Address for this property*

This is the address where the management company will mail communications from the association, this will include billing packets, violation notices, letters from the board of directors my etc.

Mail to the property

Mail to another address

Mailing Address (Must be different than Property Address)*

Street Address Address Line 2 City State ZIP Code

Additional Comments

Your information is used for association and management purposes as described in the form. Read our privacy policy.

Helpful answers

A few things
to know.

When will my changes appear?

Please allow 24–48 hours for updates to appear in your account profile through the website or mobile application.

Can a tenant complete this form?

This form is for property owners only. Owners can provide tenant information in the rental section when applicable. Tenants who need help should contact our team.

What if I just closed on my property?

Please wait at least 30 days from your closing date before completing this form. This allows time for the title company to send the closing documents needed to update ownership records. Your title company can confirm when those documents were sent.

Your community, connected.

Access your account and community resources through the owner portal.

Visit owner portal ↗

Update My Information

Update yourinformation.

Let’s get your details up to date.

Notice:

A few thingsto know.

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Update your
information.

A few things
to know.