To ensure accuracy, security, and consistency in payment processing, the following refund policy applies to all rent payments, Deposit Payments and homeowner association (HOA) assessment payments processed through our office, online portals, and third-party payment vendors.
Payments made to the incorrect property, incorrect homeowner association, or in excess of the amount due are the responsibility of the payer. It is the owner’s responsibility to confirm all payment details prior to submitting payment.
Refunds will not be issued for any payment amount less than $250.00, regardless of the reason for the payment error.
Refund requests must be submitted after 30 days of the original payment date. Requests submitted before 30 days will not be eligible for a refund under any circumstances.
All approved refunds will be issued by check to the name of the listed owner of the property and mailed only to the mailing address currently on file with our office. • No refunds will be issued in person. • No refunds will be sent via ACH, credit card reversal, wire, or electronic transfer.
One (1) refund may be issued as a one-time courtesy per owner/account, provided all policy requirements are met. This courtesy refund will be issued with no processing fee.
After the one-time courtesy refund has been used, all future approved refunds are subject to a $35.00 processing fee, which will be deducted from the refund amount.
Payments cannot be transferred between different properties, units, owners, or associations for any reason.
Approved refunds may take up to 15 business days to process and mail from the date of approval. By submitting a payment, the payer acknowledges and agrees to the terms of this Refund Policy.
The check is made payable to the names on the account. We are not able to edit or change that, as those are the owners of record. If two names appear on the account, the check will be able to be made out to both.
If you have lost or destroyed a received refund check, a reprint is free, but a $50 fee is charged to the owner for issuing a new replacement check.
No refunds will be issued after the sale of a property; any amounts paid or collected are subject to proration at closing and should be addressed through your title company and closing documents.
For any refund inquiries following a sale—including payments made after closing—please contact your title company directly, as we are unable to process or issue refunds under any circumstances.