Please note checks are only able to be processed if received from the Postal Service.
The only way to guarantee on time payment is to pay ACH or by credit card on the website.
Check processing, explained.
Find the correct mailing instructions, understand processing times, and learn what to do if a check has not arrived.
Read common questions Request a stopWe process checks as they arrive.
Payments are processed by the office daily as they are received. Postal delivery is outside Blackstone Management’s control, and mailed checks can be significantly delayed. The current policy notes deliveries have taken upwards of 30 days.
Bank online bill pay generally mails a physical check on your behalf. It is subject to the same Postal Service delivery delays; it is not an electronic deposit to your association account.
Three things to know before mailing.
Use your community’s instructions
Get the mailing address and account credentials from “Mail a Check” in the online portal.
Allow for postal transit
A bank bill-pay check is also mailed and can be delayed. Processing begins when the check is received.
Consider automatic ACH
The policy recommends free automatic ACH through the online portal to avoid mailing delays.
Check processing FAQs.
Open any question for more detail. The stop-payment request is below.
Where do I mail my payment or check?
Log in to the online portal and select “Mail a Check.” It provides your community or apartment’s correct mailing address and account number.
How long does it take to process a payment?
Payments are processed daily when received, but Postal Service delivery is outside our control. The policy notes that delivery has taken upwards of 30 days depending on where the payment was mailed. Free automatic ACH is available through the online portal.
What if my bank sent the check?
Most online bank bill-pay services mail a check on your behalf. This is not an electronic payment automatically deposited into your account, and postal delays can still apply. The policy recommends automatic ACH in the online portal.
What if my check appears lost?
If you mailed your check, the policy recommends waiting at least 30 days before placing a stop-payment because of possible postal delays. If it has been more than 30 days, submit the Do Not Cash request form. Blackstone will do its best to pull the check from processing if and when it is received.
Can I ask you not to process a check?
Submit the request form with as much information as possible. Submitting it does not mean the check can be stopped. Checks mailed to the PO Box are processed automatically by computer and cannot be stopped in that process. The policy recommends waiting at least 30 days for delivery and processing before filing.
What is ACH?
ACH, or Automated Clearing House, is a network for electronically moving money between U.S. bank accounts. It is administered by Nacha. Learn more about ACH.
A simpler way to pay.
Automatic ACH payments through the owner portal are free and avoid Postal Service delays. The policy also identifies website ACH and credit card payments as ways to ensure an on-time payment.
ACH has supported payments since the 1970s. The existing FAQ cites more than $61.9 trillion in ACH transactions in 2020, nearly 11% above the prior year, including government, consumer, business, and international payments. Read more about ACH →
Need to flag a missing check?
If it has been more than 30 days since you mailed a check, provide as much information as possible in the request form so the team can try to locate it when it arrives.
Submitting a request does not stop processing automatically.
Checks mailed to the PO Box are processed by computer. Blackstone will do its best to pull a check from processing, but cannot guarantee that a request will prevent it from being cashed.
File a new requestPrefer to avoid the mail?
Log in to the owner portal to review your available electronic payment options and set up free automatic ACH.
