Refund policy.
Clear guidance for refund requests involving rent, deposit payments, and HOA assessment payments processed through Blackstone Management, online portals, or third-party payment vendors.
Review the policy How it worksKnow the requirements first.
These procedures are designed to maintain accuracy, consistency, and security in payment processing. The payer is responsible for payments made to the wrong property or association, or in excess of the amount due.
Confirm the property, association, account, and payment amount before submitting a transaction. The rules below explain when a refund can be requested and how an approved refund is sent.
After selling a property.
If a payment is made after the sale or closing of a property, Blackstone Management is unable to issue a refund for that payment. This includes payments after ordering a resale package, continued automatic or recurring payments, and payments made shortly before or after settlement associated with a sold property.
Payments, assessments, credits, and balances connected with the transfer of ownership should be prorated, credited, reimbursed, or otherwise reconciled among the seller, purchaser, and title or settlement company during closing. For funds you believe are owed after a sale, contact the title or settlement company that handled your closing. Ordering a resale package does not automatically stop recurring assessment payments; owners remain responsible for reviewing their payment arrangements.
The rules behind each refund.
Open any section to read its full requirement.
Incorrect payments & overpayments
Payments made to the incorrect property, incorrect homeowner association, or in excess of the amount due are the payer’s responsibility. Verify all payment details before submitting payment.
Minimum refund amount
Refunds will not be issued for any payment amount less than $250.00, regardless of the reason for the error.
When can a request be submitted?
A refund request may be submitted only after 30 days have passed from the original payment date. Requests submitted earlier are not eligible.
How are approved refunds issued?
Approved refunds are issued by check to the property owner shown on the account and mailed only to the mailing address on file. They are not issued in person or by ACH, credit-card reversal, wire transfer, or another electronic transfer.
One-time courtesy refund
Each owner or account may receive one qualifying refund as a one-time courtesy without a processing fee, provided all other policy requirements are met.
Refund processing fee
After the one-time courtesy refund is used, each subsequent approved refund is subject to a $35.00 processing fee deducted from the refund amount.
Can a payment be transferred?
No. Payments cannot be transferred between different properties, units, owners, or associations.
How long does processing take?
Once approved, a refund may take up to 15 business days to be processed and mailed.
Payments after a property sale
No refund will be issued after the sale or closing of a property, including payments made after closing. Contact the title or settlement company for any post-sale refund inquiry. Review and manage recurring payment instructions in connection with the sale of your property.
From payment to an approved refund.
Check your payment
Review the property, association, account, and amount carefully before completing the transaction.
Allow 30 days
Eligible refund requests may be submitted after 30 days from the original payment date.
Approved refund check
If approved, the check may take up to 15 business days to be processed and mailed to the address on file.
Many payment errors can be avoided by confirming the property, association, account, and amount before submitting a transaction.
Payment policy acknowledgment.
By submitting a payment, the payer acknowledges and agrees to the requirements of the Blackstone Management Refund Policy.
