Returned Payment & Insufficient Funds (NSF) Policy
Clear guidance on returned payments, related fees, and payment restrictions after multiple returns.
← Back to all terms & policiesHow returned payments are handled
Blackstone Management is committed to maintaining accurate and timely financial processing for the communities and properties we manage. To ensure fairness and consistency, this Returned Payment and Insufficient Funds (NSF) Policy applies to all payment methods, including credit cards, ACH/bank drafts, personal checks, and other electronic or manual payment submissions.
What counts as a returned payment?
A payment is returned when it is rejected or reversed for any reason. Examples include:
- Insufficient funds
- Closed accounts
- Incorrect banking information
- Declined credit cards
- Stop-payment requests
The policy applies regardless of whether the payment was submitted online, through the mobile application, by mail, in person, or through a third-party payment processor.
Fees and the unpaid balance
A $35 returned payment processing fee is assessed to the owner’s account for each returned payment. Any bank or third-party processing fees incurred by Blackstone Management or the Association/property are also charged to the owner’s account.
The returned payment remains an unpaid assessment. Applicable late fees, interest, or penalties outlined in the Association’s governing documents may apply.
The bank, card processor, or payment provider rejects or reverses the transaction.
The $35 processing fee and any applicable bank or third-party charges are added.
The returned amount remains unpaid, and applicable late fees, interest, or penalties may apply.
After two returned payments
After two returned payments within a 12-month period, the owner’s payment privileges are restricted for twelve months.
ACH/bank draft or certified funds, including a cashier’s check or money order.
Personal checks and credit card payments.
Other important conditions
- Returned payment fees and related charges are non-refundable.
- Blackstone Management may reject future payments from an account or payment method with a history of returned transactions.
- Owners are responsible for having sufficient funds and providing accurate payment information when submitting a payment.
- Returned payments may temporarily suspend online payment privileges or automatic draft enrollment.
- Repeated returned payments may be considered non-compliance and may lead to additional enforcement action under the Association’s governing documents and applicable law.
Balances of $250 or less
Refunds on account balances of $250 or less are not offered. In this instance, the owner will need to adjust their future payment schedule to use the available account credit.
Confirm that sufficient funds are available and that banking, account, and payment information is accurate. This can help prevent returned transactions, additional charges, and payment restrictions.
Policy acknowledgment
By submitting a payment to Blackstone Management or the Association, the owner acknowledges and agrees to comply with this Returned Payment & Insufficient Funds (NSF) Policy.
