Meet Anton.
Our New AI Virtual Assistant
We’re excited to introduce the newest addition to the Blackstone Management technology platform.
Anton is our proprietary AI-powered virtual assistant, designed to give homeowners faster, easier access to information and assistance — 24 hours a day, seven days a week.
We’d like you to meet Anton.
Anton is joining the Blackstone Management experience in a role unlike anyone else on our team.
He’s our new AI Virtual Assistant — a technology-based member of the Blackstone team designed to make everyday information and assistance easier for homeowners to access.
Anton can help homeowners navigate Blackstone services, obtain available information about their accounts and requests, find community resources and determine where to go when they need help.
And unlike the rest of us, Anton doesn’t go home at the end of the day.
Anton’s face and name make him easy to recognize throughout Blackstone’s technology, but we want to be completely transparent: Anton is an AI-powered virtual assistant, not a human employee.
Property management doesn’t stop when the office closes.
Community association management involves an enormous amount of information — assessments, payments, maintenance requests, architectural applications, community policies, forms, parking, amenities, meetings and dozens of other everyday processes.
Homeowners need access to that information at all different times.
Someone may remember to check an account balance after dinner. Another homeowner may want an update on a maintenance request on Saturday morning. Someone completing an architectural application on Sunday afternoon may need help finding the right information.
We wanted to make those interactions easier.
Instead of first figuring out which page to visit, which form to locate or where information may be stored, Anton provides another starting point for interacting with Blackstone.
What can Anton help you with?
Anton is designed around the types of everyday questions and requests homeowners encounter when living in a professionally managed homeowners or condominium association.
Account Information & Payments
Access available account information, get help with common payment questions and navigate Blackstone’s payment resources.
Maintenance Requests & Updates
Check available information about existing maintenance requests, review updates and find helpful maintenance resources.
Architectural Applications
Get help navigating architectural and alteration requests, locating forms and reviewing available application information.
Website & Portal Assistance
Get help navigating the Blackstone website, homeowner portal, online forms and other proprietary technology.
Community Information
Locate available community information, policies, procedures, services and other helpful association resources.
General Guidance
Not sure where to start? Ask Anton. He can help direct you toward the appropriate Blackstone resource or next step.
Anton is available 24 hours a day.
The idea behind Anton isn’t simply to create another piece of technology. It’s to make Blackstone’s existing technology and information easier to access.
Anton can be available through multiple parts of the Blackstone experience, giving homeowners another convenient way to get started.
Anton works with our team — not instead of our team.
Introducing artificial intelligence into community management raises an understandable question: is technology replacing people?
At Blackstone, the answer is no.
Professional community management requires judgment, experience, communication, financial oversight, vendor coordination, Board guidance, problem-solving and personal attention.
Those remain the responsibility of Blackstone’s professional management team.
Anton serves a different purpose.
By helping homeowners obtain routine information and navigate everyday questions, Anton can make assistance more accessible while allowing our professional team to focus its time and expertise on matters that actually require professional management.
Anton isn’t a stand-alone chatbot.
Blackstone Management has spent years developing proprietary technology specifically around the needs of community associations, homeowners and Boards of Directors.
Anton represents another evolution of that investment.
Giving homeowners convenient access to Blackstone services from their mobile devices.
Providing access to account information, requests, payments and community resources.
Making it easier to submit requests and follow available information as matters progress.
Helping homeowners and associations manage architectural applications more efficiently.
Giving volunteer Board members access to specialized management, financial and decision-making tools.
A conversational AI layer designed to make interacting with Blackstone’s technology even easier.
Anton will continue to evolve.
This introduction isn’t the end of Anton’s development. It’s the beginning.
As Blackstone continues expanding our technology platform, we expect Anton’s capabilities to continue growing as well.
We’ll continue looking for ways to make information easier to access, routine processes simpler to navigate and the overall management experience better for the communities we serve.
Meet Anton.
Your 24/7 AI Virtual Assistant.
He’s not replacing our people. He’s helping us give homeowners another way to reach Blackstone, find information and get assistance whenever they need it.
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